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OpticStudio Online FAQ

This article answers common questions about the OpticStudio Online edition.
 

Authored By: Thomas Pickering

Published On: May 23, 2017


Directory Page for Network Licenses

This page is a directory for all network licensing, installation, and troubleshooting articles.

Authored By: Alissa Wilczynski

Published On: October 19, 2016


Update Green and Red USB Licenses on a Machine Without Internet Access

This article is intended to help owners of red or green USB dongles update their license when it is attached to a machine without internet access.

If your machine does have internet access, refer to the following article:
Update a Red or Green USB Dongle With Internet Access

Authored By: Tess Jacobs

Published On: October 19, 2016


How to Protect and Prevent Loss of your Softkey License

This article outlines the best practices for working with a softkey license.  We will cover the ways to backup your license and prevent loss of the softkey license.

Authored By: Don Dickinson

Published On: October 7, 2016


Installing OpticStudio with a Black USB Single-User Hardkey

NOTICE: This article has been phased out. 

Refer to Installing OpticStudio for the First Time which covers installation of OpticStudio with all license types. 

If you are trying to configure OpticStudio to work with a network license:

For installing and configuring a client machine to reach a key server that uses a black USB key (It uses a 5 digit serial number such as 22000) this is discussed in Installing OpticStudio with a Black USB Network Hardkey.

For those that need to configure OpticStudio to reach a key server that uses a softkey license, or a Red network license (your license key serial number will be similar to L000001), refer to How to Install the Network License Version of OpticStudio

Authored By: Alissa Wilczynski

Published On: September 27, 2016


Installing OpticStudio with a Black USB Network Hardkey

This article is intended to help those with a black USB network licenses install the key server software, as well as configure client machines to locate and use the license.

If you have a multi-user network softkey or Red USB license (the key numbers are similar to L000001 rather than 5 digits) and need to set up the key server or configure OpticStudio to reach the server, refer to How to Install the Network License Version of OpticStudio

Single-user installation information

If you have a black USB single-user key, installation is discussed in Installing OpticStudio with a Black USB Single-User Hardkey
If you have any other single-user key type, refer to Installing OpticStudio for the First Time

 

CONTENTS:
Introduction

Installing Software and Configuring the Keyserver Installing or configuring OpticStudio on the Client Machine Client Troubleshooting
  • You get prompted to enter a license code
  • OpticStudio "Cannot Find Zemax Key" Error
Key Server Troubleshooting
Configuring OpticStudio when it is installed on the same machine as the USB network license.

Summary & Checklist

Authored By: Alissa Wilczynski

Published On: September 26, 2016


How to Install a Single User Softkey

This article explains how to activate a new Single-User Softkey on your machine.

For installing and activating a network softkey on a server instead, see How to Install the Network License Version of OpticStudio instead 

You must be connected to the internet to complete the installation and activation. If your machine is not connected to the internet, you need to follow these instructions instead to activate your softkey.
 

Authored By: Alessandra Croce

Published On: October 6, 2016


Transferring and Updating a Softkey License

This article outlines how to update the support information on a softkey license and how to move a softkey license from one machine to another. 

If you are working on a machine without internet access, please see our article "Activate, Transfer, or Update a Softkey License On A Machine Without Internet Access."

CONTENTS

Authored By: Alissa Wilczynski

Published On: October 6, 2016


Troubleshooting UI Issues in OpticStudio

This article explains what to do if you install OpticStudio and experience a slow user interface. There are a number of preferences and settings that can be changed to help speed up the UI. If you are experiencing other installation problems, please see the Troublshooting your OpticStudio Installation Knowledge Base Article.

This article will walk you through the following troubleshooting steps:
  • Checking for graphics driver updates from the manufacturer
  • Changing your Project Preferences
  • Checking your Non-Sequential Settings
  • Getting help from Zemax 

Authored By: Alissa Wilczynski & Alison Yates

Published On: August 24, 2015


How to Install the Network License Version of OpticStudio

This article explains how to configure a keyserver and client machine for use with the network version of OpticStudio using a network softkey license or Red USB network license.

If you have a Black USB network license instead, refer to Installing OpticStudio with a Black USB Network Hardkey

For instructions on how to install the single-user license version of OpticStudio, please see this article.  
 
CONTENTS:
 
Introduction

Installing On the Keyserver Machine Installing on the Client Machine

Frequently Asked Questions
Addendum: Migrating your network license to a new server
Addendum: Restarting the Sentinel LDK License Manager Service to fix issues

Authored By: Alison Yates & Alissa Wilczynski

Published On: April 8, 2016


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