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# OpticStudio Online FAQ

Thomas Pickering
05/23/2017

OpticStudio Online References
Links to all support, pricing, and related information for the Online Edition

OpticStudio Online Quick Start Guide

OpticStudio Online End User Manual

OpticStudio
OpticStudio Online

## Frame Explorer

When you double-click in the white space next to a folder or file it will go up a level in the folder tree. For example, if you are in P:\zemax and do this, it will take you to P:\.  This is done so you don’t have to move the mouse to the "up" button in the toolbar. You can also use the backspace key on the keyboard.

WHen you get to the " Browse" box, you can select multiple files to upload by holding the “Ctrl” key then selecting each file you want. You can also drag files into the upload window. Note that if you drag a folder into the upload window, it will only copy the files within the folder, not the folder name itself. As a workaround, you can right-click a folder, select "send to" then "compressed folder" to create a ZIP file with everything included.

Reminder: All uploaded files are saved in the "Uploads" folder visible in the Frame Explorer.

## P drive for Zemax data

You get 10GB of space on the P: drive. OpticStudio copies data from ZAR files to the P:\Zemax folder when opening them. Therefore, make sure there is at least as much free space as the ZAR file available on the P drive before opening it. The P drive is backed up on the server nightly. If you need files restored, email Zemax Support for assistance right away. The contents of the P: drive is deleted if the subscription ends or is cancelled.  Therefore, we recommend backing up anything on the P: drive to your computer regularly.

### What is the security of the P drive?

It’s an Amazon AWS drive. It’s only accessible to the end-user who is logged in. OpticStudio Online is hosted using Amazon’s servers (AWS). So, we’re getting the same security that Amazon provides to anyone using their servers. We know the general AWS servers won’t be a viable option for companies that have to restrict internet access and that cannot use onlinestorage. However, Amazon also has a special set of servers called AWS GovCloud that comply with ITAR restrictions. We don’t currently have an OpticStudio Online option set up that utilizes these servers, but please let us know if you’re interested.
https://aws.amazon.com/compliance/

### What data is stored or persisted in the OpticStudio Online Session?

Just the contents of the P drive. All documents in the Frame’s C drive are removed after logout. Note that this includes the Download and Upload folders.

### Will the personal online storage (P drive) also be backed up regularly?

The personal online storage (P drive) is backed up nightly, so users won’t need to worry about saving the files elsewhere.

### Where is the Zemax User Data located?

The user data folder in the OpticStudio Online Edition is located on your personal online storage drive. We provide personal online storage drive for you, called the P drive, which can only be accessed through your OpticStudio Online account.

### Does Zemax delete the data when the OpticStudio Online subscription ends?

Yes, The P drive is deleted if the subscription ends or is cancelled.

### Does Zemax have privileges to the P drive storage?

Zemax cannot access any user account.

## Sharing a session

Session sharing is NOT compatible across all browser combinations. For more information see https://docs.fra.me/docs/share-your-session. Please note that the session sharing feature currently only supports connections between Chrome, Firefox and Safari browsers on Macs and PCs (Android, iPad and Chromebook session sharing is currently not supported). If you are using Internet Explorer 11 or Edge, then you cannot share sessions with other users running on the browsers listed above. You can share sessions, however, with other IE or Edge users.

Note that sharing a session will retain the screen resolution of the person sharing the screen, so may not display full screen on the other computer.

### Does the Sharing Session feature require both users to have a license?

No, it does not. Please look here for more details https://docs.fra.me/docs/share-your-session. You and your colleague both share control of the screen. You’re both essentially viewing and using the same session. As soon as the account holder ends the session, the other colleague loses access.

## Autosaving files vs. UNDO

OpticStudio Online automatically saves the open lens file every 15 minutes, which will avoid losing local files if the session crashes or you step away and the session times out. If you prefer to save only when you want to, Autosave can be disabled in Setup / Project Preferences / General. The P drive is the default location for your user data files, where the auto-saved files will be stored. The only files which are stored locally (and thus will not persist between sessions) on the server are the undo files, because these are created each time you change something in your system, and it is much faster to write to a local drive (versus an online drive).

## Can I start a session, disconnect and then reconnect on a different location, time or device?

Yes, this is one of the really nice things about the OpticStudio Online platform! If you disconnect, you need to reconnect within 10 minutes to continue the same session (as that is when the session will automatically disconnect if idle. Or leave the session open, rather than disconnect, and you will be able to resume on another computer within 30 minutes (see https://docs.fra.me/docs/disconnect-and-resume for more details).

## Session duration and inactivity timers

 Account Available Max session duration Maximum Total Hours User inactivity timeout Idle timeout Trial 2 weeks (30 hrs max) 6 hours 30 hours 30 mins 10 mins OpticStudio 1 year 16 hours Unlimited 30 mins 10 mins

### Can the idle time and session time limits be set by the user?

The idle time limit can be adjusted; however, you shouldn’t need to change this because it will automatically be overridden if OpticStudio is still calculating something. If you’re running an optimization, or updating an analysis window, then this will be detected and the idle timer will restart. We also have the auto-save functionality hooked up so that your file will automatically be saved (including any calculated data and tolerancing output) before your session ends. We don’t want you to lose any information! The maximum session time limit is not customizable right now. It is set to 16 hours, but we can change this based on customer demand.

### Are there any usage limits or additional charges for using OpticStudio Online?

There are no additional charges for usage. There are limits on continuous use in one session so users don’t accidentally remain logged in unnecessarily.

In the OpticStudio Online Trial, you are limited to 30 total hours within the 2 week trial period. The trial expires automatically when either of these limits is reached. The continuous number of hours you can be active in one session is 6. You may start a new session immediately if you reach the session limit. If you need to extend the trial to further evaluate OpticStudio, please email sales@zemax.com.

In the OpticStudio Online subscription, you have unlimited total hours. The continuous number of hours you can be active in one session is 16. You may start a new session immediately if you reach the session limit.

## Extremely slow UI / Windows response in Chrome

1. Close and restart the browser
2. Clear temporary files
3. Make sure the hardware acceleration option in the Chrome settings “system” section is checked.
4. Check if Chrome requires an update and run the websocket test again.
5. Reset Chrome back to default (make sure to save any favorites)
6. Uninstall and reinstall the newest version of Chrome as it may resolve this issue.

## I see a border around my Frame session even when full screen. Why?

OpticStudio Online has a maximum resolution of 2560x1440 (This is a limitation of Amazon's AWS service). If you have a higher resolution display, AND the text scaling setting in Windows is set to 100%, the OpticStudio Online "window" in your browser will have a border around it. Raise the scaling to 125% or more to allow Windows to stretch it to fill the screen.

Note that if you are using a session that another person shared with you, it will retain the screen resolution of the person sharing the screen (This behavior is similar to "cloning" a display onto a projector for example). Therefore it may not display full screen on your computer.

## Keys stop responding

This may be caused by the “LastPass” browser add-in. Try disabling it. See this article for information on disabling add-ins in all popular browsers

## Clipboard support

Copy and pasting files between the Frame session and local computer is not available. However, you can use the Frame "start menu" to copy and paste. See the OpticStudio Online End User Manual on the OpticStudio Online References page for details.

## Exiting full screen mode

1. If using the Frame Maximize button at the bottom right, tap ESC to exit full screen mode.
2. If using the browsers Full screen option instead, use the browser’s designated hotkey instead.
3. Internet Explorer: It has to be enabled and disabled from the “gear” menu, then select File, Full Screen.
4. Edge: No full screen mode in this browser
5. Firefox: If you maximize while in frame, you need to move the mouse to the top of the browser, then open the menu, and click the Full Screen button to turn it off.

## Is it “dedicated” access to a virtual machine for each user?

Yes, it is equivalent to installing OpticStudio on a standalone workstation.

## Where can I find the OpticStudio Online Services Agreement?

There is one for the full version and one for the trial version. It’s also located on the Frame launchpad at the bottom of the page.

## How long does it take for the system to find an available session upon startup?

The longest you would ever have to wait is three minutes, and this will only be during the initial launch of the product.

### How will you ensure that an online machine is always available? If there are a large number of users at one time, will that limit either the availability or the performance of the software?

Once we know about how many people are typically using OpticStudio at a time, we can ensure that we always have this number of instances ready to go. We are also discussing allowing users to purchase a higher priced subscription which ensures that an instance is always ready to go. Right now, we aren’t sure if it will even be needed, or if it is something that our customers will want to pay more for.

## Hotkeys

Using the back button on your mouse will attempt to back you out of the whole frame session, although it will give a warning popup first. Use backspace or Alt-Left-arrow instead.

### OpticStudio hotkeys

The following shortcuts do not open the intended OpticStudio feature in all browsers:

 OpticStudio Feature Shortcut Keys Chrome Microsoft Edge Firefox Safari IE11 About F10 ✔ ✔ X ✔ ✔ Cross-Section Ctrl + L ✔ ✔ ✔ X ✔ Dispersion Diagram Ctrl + Shift + P ✔ ✔ X ✔ ✔ Geometric Ctrl + Shift + N X ✔ ✔ ✔ ✔ Help System F1 ✔ ✔ ✔ ✔ O Lens Data Editor Shift + F1 ✔ ✔ ✔ X O Multiple Configuration Editor F7 ✔ ✔ X ✔ ✔ New Ctrl + N X ✔ X X ✔ NSC 3D Layout Ctrl + L ✔ ✔ ✔ X ✔ Open Ctrl + O ✔ ✔ ✔ X O Print Ctrl + P X O ✔ ✔ O Quick Focus Ctrl + Shift + Q X ✔ ✔ X ✔ Ray Aberration Ctrl + R ✔ ✔ ✔ X ✔ Refresh List F11 ✔ ✔ ✔ X ✔ Tolerancing Ctrl + T X ✔ X X ✔ Wavelength Data Ctrl + W X ✔ X X ✔

 Key Shortcut opens OpticStudio feature ✔ Browser takes precedence (shortcut does not open OpticStudio feature) X Shortcut opens OpticStudio feature and browser action O

The following shortcuts open the intended OpticStudio feature in all browsers tested:

 OpticStudio Feature Shortcut Keys Chrome Microsoft Edge Firefox Safari IE11 3D Viewer Ctrl + Shift + L ✔ ✔ ✔ ✔ ✔ Add Fold Mirror Ctrl + Shift + F ✔ ✔ ✔ ✔ ✔ Detector Viewer Ctrl + Shift + D ✔ ✔ ✔ ✔ ✔ Edit/Run F9 ✔ ✔ ✔ ✔ ✔ Exit Ctrl + Q ✔ ✔ ✔ ✔ ✔ FFT MTF Ctrl + M ✔ ✔ ✔ ✔ ✔ Field Data Ctrl + F ✔ ✔ ✔ ✔ ✔ Geometric Image Analysis Ctrl + J ✔ ✔ ✔ ✔ ✔ Global Search Ctrl + Shift + G ✔ ✔ ✔ ✔ ✔ Hammer Current Ctrl + Shift + H ✔ ✔ ✔ ✔ ✔ Interferogram Ctrl + I ✔ ✔ ✔ ✔ ✔ ISO Element Drawing Ctrl + Shift + E ✔ ✔ ✔ ✔ ✔ Lens Catalog F5 ✔ ✔ ✔ ✔ ✔ Materials Catalog F4 ✔ ✔ ✔ ✔ ✔ Merit Function Editor F6 ✔ ✔ ✔ ✔ ✔ Next Configuration Ctrl + A ✔ ✔ ✔ ✔ ✔ Next NSC Group Ctrl + Shift + D ✔ ✔ ✔ ✔ ✔ Non-Sequential Component Editor Shift + F3 ✔ ✔ ✔ ✔ ✔ NSC Shaded Model Ctrl + Shift + L ✔ ✔ ✔ ✔ ✔ Optical Path Ctrl + Shift + R ✔ ✔ ✔ ✔ ✔ Optimize! Ctrl + Shift + O ✔ ✔ ✔ ✔ ✔ Paraxial Gaussian Beam Ctrl + B ✔ ✔ ✔ ✔ ✔ Partially Coherent Image Analysis Ctrl + Shift + J ✔ ✔ ✔ ✔ ✔ Prescription Data Ctrl + H ✔ ✔ ✔ ✔ ✔ Previous Configuration Ctrl + Shift + A ✔ ✔ ✔ ✔ ✔ Ray Trace Ctrl + D ✔ ✔ ✔ ✔ ✔ Redo Ctrl + F3 ✔ ✔ ✔ ✔ ✔ Reverse Elements Ctrl + Shift + B ✔ ✔ ✔ ✔ ✔ Save Ctrl + S ✔ ✔ ✔ ✔ ✔ Single Ray Trace Ctrl + Y ✔ ✔ ✔ ✔ ✔ Standard Spot Diagram Ctrl + Shift + S ✔ ✔ ✔ ✔ ✔ System Data Ctrl + Shift + X ✔ ✔ ✔ ✔ ✔ System Explorer Ctrl + G ✔ ✔ ✔ ✔ ✔ Toggle Variable Solve Ctrl + Z ✔ ✔ ✔ ✔ ✔ Tolerance Data Editor Shift + F2 ✔ ✔ ✔ ✔ ✔ Undo F3 ✔ ✔ ✔ ✔ ✔ Update Ctrl + U ✔ ✔ ✔ ✔ ✔ Update All Ctrl + Shift + U ✔ ✔ ✔ ✔ ✔ Visual Optimizer Ctrl + Shift + V ✔ ✔ ✔ ✔ ✔ Zemax Element Drawing Ctrl + E ✔ ✔ ✔ ✔ ✔ Zernike Fringe Coefficient Ctrl + Shift + Z ✔ ✔ ✔ ✔ ✔

## Files included in a ZAR archive

Here is a comprehensive chart of files included in a Zemax Archive File (*.ZAR). Note that if you include large CAD, ZRD, ZBF files, OpticStudio will ask if you want to include them.

 Category Surface/Object/Analysis/etc. File Type Included in ZAR LDE Grid Sag DAT X Grid Phase DAT X Grid Gradient GGD ✔ Black Box Lens ZBB ✔ GRADIUM GRD ✔ Optically Fabricated Hologram _1.ZMX, _2.ZMX ✔ Slide Surface BMP/JPG/PNG ✔ User Defined DLL ✔ MFE ZPLM ZPL ✔ TOLR TOP, CFG ✔ UDOC EXE ✔ UDOP EXE ✔ Solve Macro ZPL ✔ Coating Encrypted Coating ZEC ✔ Coating file DAT ✔ Material Catalog AGF ✔ Tableglass ZTG ✔ NSCE CAD Assembly: Autodesk Inventor IAM ✔ CAD Assembly: Creo Parametric ASM ✔ CAD Assembly: SolidWorks SLDASM ✔ CAD Part: Autodesk Inventor IPT ✔ CAD Part: Creo Parametric PRT ✔ CAD Part: SolidWorks SLDPRT ✔ CAD Part: STEP/IGES/SAT STEP ✔ STP ✔ IGS ✔ SAT ✔ ZOF ✔ ZEN ✔ CAD Part: STL STL ✔ CAD Part: Zemax Part Designer ZPO ✔ Grid Sag Lens GRD ✔ Grid Sag Lens 2 GRD ✔ Grid Sag Surface GRD ✔ Polygon Object POB ✔ Slide BMP/JPG/PNG ✔ Tabulated Object TOB ✔ User Defined Object DLL ✔ Scattering ABg DAT ✔ ABg File ABGF ✔ BSDF BSDF ✔ IS Scatter Catalog ISX ✔ User Defined DLL ✔ Bulk DLL ✔ Phosphor Absorption ZAS ✔ Phosphor Emission ZES ✔ Phosphor Excitation ZEX ✔ Phosphor Quantum Yield ZQE ✔ Sources Source DLL DLL ✔ Source EULUMDAT File LDT ✔ Source File DAT ✔ CRS ✔ Source Imported STEP ✔ STP ✔ IGS ✔ SAT ✔ ZOF ✔ Source IESNA IES ✔ Source Spectrum SPCD ✔ Misc Macro Editor ZPL X Tolerance Script TSC X Tolerance Files TOL X Merit Functions MF X POP POP Multi Mode ZMM ✔ POP File ZBF ✔ POP DLL DLL ✔ Beam File Viewer DLL ✔ Aperture User Aperture UDA ✔ Analysis Image Simulation BMP/JPG/PNG ✔ Geometric Image Analysis IMA ✔ Geometric Bitmap Image Analysis BMP/JPG/PNG ✔ Light Source Analysis DAT ✔ Partially Coherent Image Analysis IMA ✔ Extended Diffraction Image Analysis IMA ✔ IMA/BIM File Viewer IMA ✔ Bitmap File Viewer BMP/JPG/PNG ✔ Ray Database Ray Database Viewer ZRD ✔ Path Analysis ZRD ✔ Flux vs. Wavelength ZRD ✔ Detector Viewer ZRD ✔